I’m using my own designer. How do I make sure that he or she does things the way Mega Duplication needs them?
How can I see what my disc face look like printed?
How can I see what my inserts and tray cards might look like printed?


What types of media do you transfer?
Can I purchase my own harddrive to put the media on?
What type of files will I get when I get the digital files?
Will the files I recieve play on my computer?


Do you ship orders internationally?
How long will shipping take and what will it cost?


What does the price include?
Do you really GUARANTEE your turn times?
Do you offer a satisfaction guarantee?
What if my master (s) or any other media gets lost in the mail when I'm shipping?
Were can I view samples of diffrent types of packaging options?
How long will it take to manufacture my order?
What does my order status mean?
I'm still not finding what I need what's the next step?

Q: I’m using my own designer. How do I make sure that he or she does things the way Mega Duplication needs them?
A: We offer full-sized downloadable electronic templates at www.megaduplication.com/templates. We are also skilled at answering most graphics questions.

Q: How can I see what my disc face look like printed?
A: You could request a proof in which we would provide to you a sample of your printed disc.

Q: How can I see what my inserts and tray cards might look like printed?
A: There are two ways;

One would be to request a proof in which we would provide to you a sample of your inserts and tray cards.

The other alternative would be take your files your local printer, i.e. FedEx Kinko’s and have them run a sample for you on 30lb gloss paper on a high-end laser printer.

Please note: All printers differ in their interpretation of color; consequently there may be some slight to moderate differences between what is printed at a given time, or on a given printer. This would be especially and drastically true if you print on an ink-jet based printer vs. a high end laser printer.

Q: What types of media do you transfer?
A: Mega Duplicaiton trasnfers:

VHS to DVD or Harddrive
Mini DV to DVD or Harddrive
Digital 8 to DVD or Harddrive
Hi8 to DVD or Harddrive

Q: Can I purchase my own harddrive to put the media on?
A: Yes! You can purchase your own harddrive, it has to be a USB or Firewire 400 drive and it must have enough free space to fit all of your media files.

Q: What type of files will I get when I get the digital files?
A: You will recive a full resolution AVI and Quicktime files as well as a low resolution Quicktime file to play directly on your computer.

Q: Will the files I recieve play on my computer?
A: Yes, all files will be able to play through your media play on your PC.

Q: Do you ship orders internationally?
A: A good portion of our orders do ship internationally. With orders where the shipping address is outside of the continental US, shipping costs based on available levels of service will be calculated and emailed to you for your approval prior to the start of production.
Please note that any applicable duties and taxes would be in additional to the shipping cost provided. Those charges generally occur once the order reaches the designated country and are secured and payable directly to the shipping carrier and or agent by the customer.

Q: How long will shipping take and what will it cost?
A: Your Mega Duplication quote will include the cost of UPS Ground delivery. If you would like to recive your pacakge faster please contact us for other options.

Q: What does the price include?
A: Many facilities will give you a “complete” price, but you may later find hidden costs. Every Mega Duplication package includes the things you need to actually manufacture and receive your CD or DVD project. Shipping and sales tax are not included in our published prices, We presume that your finished art files will be supplied in our templates and to our specifications (for more info on templates and specs, check out our user-friendly guide HERE), and that your master disc performs exactly the way you want it to.

Q: Do you really GUARANTEE your turn times?
A: Yes! This is a complete break with the rest of the industry’s “turn times in big print, disclaimers in small print” tradition. At Mega Duplication, turn times on qualifying products are guaranteed.

Q: Do you offer a satisfaction guarantee?
A: Yes. All of our work on your project is done in-house to the most exacting standards in the industry.

Q: What if my master (s) or any other media gets lost in the mail when I'm shipping?
A: We are not responsible for any lost packages, we recomend using UPS to ship packages.
www.ups.com

Q: Were can I view samples of diffrent types of packaging options?
A: If you would like to see the diffrent packaging options and printing options you can request a sample kit here.

Q: How long will it take to manufacture my order?
A: This depends on the complexity of your order. Our turn times are among the fastest around. And because our manufacturing takes place in-house, we offer several accelerated options for our clients who need their CDs and DVDs quickly. Contact Us to discuss the available turn times for your project.

Q: What does my order status mean?
A: Status updates occur as a specified process has been completed and a new process has begun. Please note the following available status designations:
Recieved
Proccesing
Shipped


Still not finding what you need?

The web site by no means represents MEGA DUPLICATION'S entire product & service offering. Please contact a sales representative to learn more about how we can help with your next project.

  • Speak to a sales representative: 1.888.369.1867
  • Request a quote online here.
  • Contact us here.